Shipping policy

Shipping Policy

Last updated: 15 October 2026

At our store, we aim to make your shopping experience as simple and convenient as possible. Please read our shipping policy below for information about delivery options, costs, and tracking.

1. Processing and Delivery Times

We aim to get your order to you as quickly as possible.

Standard Shipping: Estimated delivery within 5–7 business days.
Express Shipping: A faster delivery option for customers who want their order sooner. Delivery times will be confirmed at checkout.

Delivery estimates begin once your order has been dispatched, unless otherwise stated at checkout. Business days exclude weekends and public holidays.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control.

2. Shipping Costs

We offer the following shipping options:

Standard Shipping — £3.00
Express Shipping — £7.00
Free Standard Shipping — Orders over £70.00

Orders with a qualifying subtotal of over £70 are eligible for free standard shipping. Express shipping remains chargeable at £7.00.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

3. Order Tracking

We want you to feel confident throughout your order's journey.

As soon as your order has been dispatched and is on its way, you will receive an email containing your tracking number.

You can use this tracking number to follow your parcel's progress and check for delivery updates.

Please allow some time for tracking information to become available after dispatch.

4. Delivery Information

Please ensure your shipping address and contact details are correct before placing your order.

We cannot guarantee delivery dates, and delays may occasionally occur due to carrier issues, severe weather, public holidays, or other unforeseen circumstances.

If your order has not arrived within the expected delivery window, please contact our customer support team with your order number so we can help.

5. Incorrect or Damaged Orders

If your order arrives damaged, or you receive an incorrect item, please contact our customer support team as soon as possible with your order number and relevant details.

We will work with you to resolve the issue in accordance with our policies and your statutory consumer rights.